Pre-registration:

We encourage all clients to pre-register for class online or through our Wellness Living Achieve app! Class sizes are limited and we cannot guarantee there will be spots available in class if you have not pre-registered. You can log into your account on Mindbody through our website, https://becomepowerful.com.

Arrival / Sign In:

• Please check in with the Class Instructor at the front desk or in the group studio immediately upon arriving at the studio for class. Let them know your name and which class you are attending (sometimes there will be more than one class occurring at a time).
• Please try to arrive at the studio at least 10 – 15 minutes prior to class to ensure class can get started on time. If you are running late, but registered for class, please call the studio, (919) 401-8024, and let the instructor know to continue to hold your spot in class.
• If you need to purchase a new class pass or have a question about payment options, please check with our business admin or your instructor before or after class. You can also purchase class passes online through our Wellness Living site or the Wellness Living Achieve App.
• Participants arriving late to class after the warm-up has ended will be asked to warm up on their own prior to joining the group.
• If you are late or arrive at the last minute for a full class, your spot may be given to another participant that is on standby, even if you pre-registered online. If you are running late please call the studio (919) 401-8024 and let someone know you still plan to attend class and your spot will be held.
• Class participants are invited to use the changing facilities before, during, and after class. We also have cubbies to house your belongings during class. However, we ask that unless you are a personal training client with a membership you do not use the equipment. If you are interested in these services please ask any instructor or trainer for more details.

Billing/Payment POLICY:

• Empower Personalized Fitness expects pre-payment for all class passes.

Class Cancellation Policy:

• Empower Personalized Fitness requires 2 hours notice when canceling a class. Early morning classes (6am-8am) require that you cancel by 8pm the previous night. No charge will be levied for cancellations that occur prior to this 2-hour window, and cancellations that occur within the 2-hour window or no shows will result in a one-class deduction from your pass card. 
• Thank you for being a cooperative Empower client and being mindful of our scheduling and canceling policies. If you are unable to reach a computer to cancel in time please call (919) 401-8024 or email  managers@becomepowerful.com to let us know.

Waitlist POLICY:

• If a class is full you are encouraged to put yourself on the waitlist. You will be notified by email up to 2 hours prior to the start of class should a spot become available. At the start of class, open spots will be given to those on the waitlist. If a spot does open up on the waitlist and you are put into class, the same cancellation policy applies.
• If you are on the waitlist and do not plan on coming, even if you are notified that you are in the class, please cancel your reservation online or call the studio (919) 401-8024.
• Clients who are on the waitlist, or did not sign up online, will be allowed into a class once it starts provided there are open spaces, and will be charged accordingly.

Refund Policy:

• Pass cardholders may cancel at any time for a full refund on unused sessions. Pass card cancellations will result in a $25 cancellation fee.

Additional Terms and Conditions:

• Pass cards are valid for three months from the date of purchase.
• Pass cards can be shared between family members.
• Prices are subject to change.